Clever Login Error: Troubleshooting
Overview
This article is for school/district techs or administrators who need to troubleshoot Clever login or syncing issues for:
Staff who use Clever to log in to Lexia's educator portal, myLexia
Students who use Clever to log in to
Clever-controlled classes in myLexia
Troubleshoot Clever login or syncing issues
If students, staff, or classes aren’t syncing as expected, see this list of common sync errors and how you can work towards resolving them.
Sync issue | What to check | See this article |
Student can’t log in with Clever—they have no account in myLexia. | Is the student shared with the myLexia app? | Clever Sharing Rule Issue: Student not Shared with the myLexia App |
Student can log in with Clever, but their previous Lexia history is gone. | Does the student have multiple accounts, and/or a mismatched Ref ID? | When Students can't log in through Clever Automated Sync Troubleshooting: Student Accounts with Incorrect REF IDs |
Student can’t log in with Clever, but they can log directly in to Lexia student programs. | Does the student account have an exception ID in myLexia? | |
Staff can’t log in with Clever credentials, but they can log in with myLexia credentials. | Does the staff account have an exception ID in myLexia? | |
Staff has an account in myLexia, but their class is missing. | Does the staff account have an exception ID in myLexia? |
Check the Lexia System Status page to see if there are currently any known issues with Clever single sign-on.