Clever Sync Troubleshooting: Sharing Rules and Student Credentials

Overview

This article is for administrators who use Clever to manage their student accounts in myLexia. If a student can’t log in with Clever, and you have determined that the student doesn’t have an exception account in myLexia or an account with the incorrect RefID in myLexia, it may be an issue with what app or apps the student is shared with in Clever or an issue with the student information that is shared.

Select a link below to learn more.

Clever Sharing Rule Issue: Student not Shared with the myLexia App

Clever Sharing Rule Issue: Student Isn't Shared With the Correct Student App

Clever Sync Troubleshooting: Student Username or Password Issue