Didn't Receive Aspire Reset Email
This article offers tips on what to do if you requested a password reset but haven’t received the reset email.
Applies to: All educators, leaders, and course managers who have accounts in the learning platform for Lexia Aspire® Professional Learning.
I tried to reset my password and didn't receive an email
If you requested a password reset, you should receive an email within a few minutes. If it’s been more than a few minutes and you haven’t received the email, try the following:
Check your spam folder.
Wait a few more minutes. School or district spam filters may delay the delivery of password reset emails.
Make sure you entered the email address associated with your Aspire account, not a personal email address.
Make sure that you entered the correct email address—if there has been a change to your email address since your Aspire account was set up, contact your Aspire course manager.
Your Aspire Course Manager should be able to change your password, and if necessary, change the email address used for your Aspire account.
If you need further assistance, contact Lexia Customer Support. For more information on changing your password, see How do I change my Aspire password?