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Troubleshooting Aspire Bulk Import Tool Errors

Overview

Course managers with Owner or License Manager permissions can roster participants in Lexia Aspire​® Professional Learning using the Bulk Import Tool.

This article explains how to resolve Bulk Import errors. This will ensure that all participants are successfully rostered.

Applies to: Course managers who have Owner or License Manager permissions for Lexia Aspire​® Professional Learning.

Does not apply to: Course managers who have Cohort Manager or View Only permissions or educators who are participants of Lexia Aspire​® Professional Learning.

Import Preview

When you upload your completed Lexia Staff Import Template, you can review any errors in the Import Preview before proceeding.

If your import contains errors, the Import Preview shows:

  • How many people will be added (or updated)

  • How many errors were found

  • The Errors Table listing error messages, rows affected, and guides for fixing each error

  • A Download PDF link, to view and save the contents of the Errors Table

https://paligoimages.lexialearning.com/Aspire Manage > People > Import Preview showing buttons highlighted in the top right to either Cancel or Start Import. The Import Preview shows 4 People To Be Added and 14 Errors Found, as well as a button highlighted to View Guide next to an error message.

Rows affected by errors will not be imported.

To resolve errors before importing, select Cancel. Resolve the errors in your template and start the Bulk Import process from the beginning.

If you choose to proceed with the import, select Start Import. This will import only the rows that do not contain errors. In order to import all rows, you will need to resolve the errors and upload the template again.

Resolving errors in your template

  1. Select the dropdown arrow on a row of the Errors Table to display the details.

    https://paligoimages.lexialearning.com/Manage > People > Import Preview showing the first error message, Empty field found, expanded, with the View Guide button and dropdown arrow button highlighted. The Empty field found error message displays the amount of errors, the rows affected, and the missing field for each row.https://paligoimages.lexialearning.com/Manage > People > Import Preview showing multiple error messages expanded: Invalid Role, Invalid School Name, Grade Level is not properly formed, Email Address is not properly formed, and Duplicate Staff. Each message displays the amount of errors, the rows affected, and the missing field for each row.

  2. Select View Guide. This explains the requirements for fixing the associated error.

    https://paligoimages.lexialearning.com/Manage > People > Import Preview showing the Missing Fields Guide screen that pops up when you select the View Guide button on the Empty field found error message row. The guide explains fields that are required and fields that are optional.

  3. Open your template and resolve the errors in the affected rows.

    See Aspire Bulk Import Error Examples for more information on what errors you may encounter.

  4. Import the updated template to the Aspire platform.

Addressing errors after the import

If there are errors after the import is complete, the Import Results page contains a link to View Error Report. Select this to view the Import Errors page, which displays the Errors Table.

https://paligoimages.lexialearning.com/Manage > People > Import Results showing 4 People Added, 0 People Updated, and the View Error Report button on the right side of the screen highlighted.https://paligoimages.lexialearning.com/Manage > People > Import Results > Import Errors page, showing the Errors Table. The Back To Import Results button is highlighted on the top right of the screen. The View Guide button and dropdown error button are highlighted on the first error message to show they can be selected to learn more about the error.

After you resolve the errors in your template, start a new Bulk Import.

You can import a template that contains rows that have already been imported into the platform. This updates the participant information in the platform. It does not create duplicate participants.

When the import is complete, view the Import Results page. Added rows display a Green Checkmark. Updated rows display a Blue Checkmark with Rotating Arrows. From this page, you can start a new import, or return to Manage People or the License Set.

https://paligoimages.lexialearning.com/Manage > People > Import Results showing results after a template was corrected and reuploaded. This shows 14 People Added, 4 People Updated, and a link on the right side to add more people. A Blue Checkmark with Rotating Arrows is highlighted to show a row (or person) that was updated in this import. A Green Checkmark is highlighted to show a row (or person) that was added in this import. On the top left corner, text reading Manage People is highlighted to show it can be selected to return to t
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