Manual Import Error Codes: User exists in different customer

Overview

Manual import allows you to import comma-separated (.csv) or tab-separated (.tsv) spreadsheet files of staff and student information into myLexia.com.

This article describes what to do if you received an error when you tried to import staff or students, downloaded the error report and saw User exists in different customer in the “Errors” column.

https://paligoimages.lexialearning.com/Screenshot of the error notification users will see if there are errors in their rostering spreadsheet

For a complete guide to manual import errors and issues, see Troubleshooting manual import errors.

Applies to: Educators and Administrators who have myLexia District Admin access, and some Educators and Administrators who have School Admin access to myLexia.

How do I fix the “User exists in different customer” error?

Staff usernames need to be unique—not just in your school or district, but across all Lexia customers. The “User exists in different customer” error occurs in a staff import when the username (email address) you are trying to import already exists in another Lexia customer.

Instructions:

Verify the user’s email address
Contact Lexia Customer Support for further assistance.

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