Troubleshooting myLexia Email Notifications

Troubleshooting myLexia Email Notifications

Overview

To support the implementation of Lexia® student programs, Lexia sends emails to staff who have accounts in myLexia®.

This article describes how to troubleshoot your staff's missing email notifications from myLexia.

Applies to: Educators or administrators who have the highest level of access in their myLexia site (district admins in a district site, or school admins in a school site).

How do I troubleshoot missing orientation or student progress emails?

No staff are receiving email notifications

If none of your staff are receiving emails, check the following:

• Is Lexia in your allowed senders list? Your site's network administrator may have to add lexialearning.com to its allowed senders list so that your staff can receive emails. The email sender for all myLexia emails is info@lexialearning.com.

• Are email notifications enabled for your site? The site setting for Allow staff to receive emails is enabled by default. If it is turned off, no one will receive emails from Lexia. If you have administrative access to myLexia (school administrators in a school site, or district administrators in a district site), check that this site setting is enabled.

Some staff are receiving email notifications

If some staff members are receiving email notifications, check the following:

Student Progress Emails

• Is your staff assigned to at least one Lexia​®​ Core5​®​ Reading class? Only staff assigned to a Core5 class will receive student progress emails.

• Does the class have at least one student with achievements or who has been flagged as needing instruction? Student progress emails alert staff about new student achievements or students who need instruction in their assigned classes. Staff will not receive progress emails for any class that does not have at least one student with achievements or student who has been flagged as needing instruction.

• Did your staff adjust their email frequency? Staff can set the frequency of their student progress email notifications. Confirm that they haven’t set their frequency to “Never”.

Orientation Emails

• Does your staff have accounts in myLexia? Orientation emails are only sent out to staff after an administrator creates their accounts in myLexia. Check to make sure that your staff have new accounts created for them in myLexia.

• Is your staff assigned as a Teacher or a District/School Admin? The timing of orientation emails depends on your staff's assigned roles in myLexia. First, check your staff's assigned myLexia roles. Then, refer to Email Notifications for Teachers and Staff to confirm when they should receive orientation emails.

• Did your staff opt out of orientation email notifications? Staff can check if they are opted in or out of orientation emails and can choose to opt out of receiving them in their myLexia profile. Confirm that all staff are opted in to receive orientation emails.