How do I see Deactivated Users in LETRS?
Overview
Deactivated users are inactive user accounts in LETRS. This article describes how to see deactivated users in Lexia® LETRS®.
Deactivated is a user account status, not a license status. Users cannot be manually deactivated or reactivated using the LETRS application. Contact Lexia Support if you need help deactivating or reactivating a user.
Applies to: Course managers with Owner, License Manager, Cohort Manager, or View Only permission for Lexia® LETRS®.
Does not apply to: Educators who are enrolled in the Lexia® LETRS®, Lexia® LETRS® for Early Childhood Educators, and/or Lexia® LETRS® for Administrators courses of study.
How to see Deactivated Users in the Licensed Participants tab
The Licensed Participant tab on a license set pageshows an overview of a district's LETRS licenses and a list of participants. By default, the participant list only shows active and inactive users.
To see deactivated users:
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Select Manage > Overview to view your District Overview dashboard.
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From the District Overview Dashboard, select the License Sets tab.
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Choose a license set.
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Select the Licensed Participants tab.
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Select the User Type dropdown, then select Deactivated to see deactivated users only.
Where else can I see Deactivated Users in LETRS?
The User Type dropdown is available throughout the LETRS application. The dropdown is also available on these pages:
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The Participants tab in District Overview
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The People tab in Manage People
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The Participants tab in Manage Licenses
For more information on deactivated users see What is a Deactivated User? and Why is one of my participants grayed-out in LETRS?