Access your logs: for Clever-managed sites

Overview

If you manage students, staff, and/or classes with a Clever sync, it’s important for you to be able to access your folder on Lexia’s SFTP server. This folder contains the logs that can help you troubleshoot sync issues with staff, students, or classes.

This article describes how to set up access to your folder and offers some troubleshooting tips for connection issues.

Applies to: Staff who have myLexia administrative accounts (District Administrators in a district site, and School Administrators in a school site) who also have administrative access to Clever.

Set up SFTP access

1. In myLexia, select Settings.

   

2. In the Automated Import section, select Settings to open the General Configuration window.

   

3. Look at the Outgoing IP Address box. If this field is not already filled in with your outgoing IP address, enter one public IP address. If the IP address is filled in with 127.0.0.1, replace it—it was used as a placeholder for this setting during your Clever setup, but it is not a valid IP address.

   

4. Look at the Outgoing IP Address box and confirm your roster server IP address is in this field. If the correct IP address isn't in this field, contact Lexia Support.

   

5. Select Save to save your changes. The IP Address and Email Address fields are required, and you are not able to save unless both of those fields are filled in.

Know your SFTP Configuration details

To access the folder that contains your error logs, you will need to use an SFTP client to connect to files.mylexia.com, using the username and password provided to you in the SFTP Configuration section.

1. In myLexia, select Settings.

2. In the Automated Import section, select SFTP Configuration. On this page, you can see your account username and set the password for your secure folder on our SFTP site. If you see Create Account rather than Update Password, contact Lexia Customer Support. 

3. If you already know your account password, you do not need to do anything on this page besides make a note of your account username and the name of our SFTP server files.mylexia.com.

4. If you don’t know your account password, select Update Password, and a new password will be generated and displayed. Make a note of this password, as it will not be displayed again. 

   Before updating the password, check with your colleagues to see if someone else uses this password (for example, for automated exports).

5. If you don’t know your account password, contact Lexia Support.

Connect to your folder to view your logs

You will need to connect to Lexia’s SFTP server from a computer with the external IP address that you provided in Step 1. Use an SFTP client (such as Filezilla or Winscp) with these settings:

Protocol: SFTP (SSH file transfer protocol)

Server:

files.mylexia.com

Port: 22

Username: Your SFTP username, e.g., xyz_1234

Password:  The one you have saved or just generated

Path: The path can be left blank.

Once you connect, you will see a folder labeled logs.

The logs folder contains one file per import which is divided into sections.

• orgs.csv

• users.csv

• course.csv

• classes.csv

• academicsessions.csv

• enrollments.csv

The file name will reflect the date and time it was imported. For example, a log created on March 25th, 2025 would have the file name "03252025_014945.log."

The logs folder contains a file for each type of data you import (schools, students, staff, and/or classes) in the following files: user-summary.log, school-summary.log, enrollment-summary.log, and class-summary.log. 

Open a log file to view information about the latest import, including the errors for that type of data. Import information, a list of exception staff and students, and any errors for student and staff accounts are in the users.csv section of the log file.

Troubleshoot your SFTP folder access

If you can’t connect to your folder, check the following:

IP address

• Has it been two business days since you added or changed the IP address? If you added or changed your IP address in the last two business days, your IP address may not have been added to our trusted list yet. 

• Are you attempting the connection from the IP address that you provided to us? 

Configuration Details

• Make sure you configure your connection to use SFTP, not FTP. 

• Double-check your username and password.